Welcome to the MaineHealth Behavioral Health (MHBH) annual report. Formerly known as Maine Behavioral Healthcare, our new name reflects our identity as a system entity providing expansive behavioral health services while aligning with the MaineHealth name and brand. Although our name has changed, our compassionate and exceptional care team remains committed to our mission. As Maine’s largest behavioral health service provider, our primary goal is connecting patients to appropriate care where and when they need it.

As you read the compelling stories in this report, you will see that our care team members embody our values of patient-centeredness, respect, integrity, excellence, ownership and innovation. I am proud of our intentional work to remove barriers to accessing care, invest in programs that bolster our workforce and improve quality and safety.

We are proud to have launched various initiatives to improve timely access to care. Our Certified Community Behavioral Health Clinic partners with community agencies to meet the needs of individuals in York County and has expanded to Knox County. In this report you will read about our creation of a centralized inpatient bed management system that has streamlined our admissions process.

We established workforce development programs to support our psychiatric technicians, rural physicians, and social workers. Our annual care team experience survey also showed significant improvement in provider engagement scores. Engagement is measured by how connected the care team is to our mission, vision and values, as well as how they view their relationships with their colleagues and organizational recognition for their work. Our efforts in these areas are making a difference in care team recruitment and retention.

Keeping our care team members, patients, and visitors safe is critical to our ability to provide care. To meet this need, the vast majority of MHBH leaders have been trained in the High Reliability Organization (HRO) framework. An HRO is an organization, like health care, that operates in environments that are both complex and prone to risk yet manage to operate for extended periods without safety issues or harmful events. HROs subscribe to a set of core principles that rely on diverse expertise, in-depth data analysis, sensitivity to operations, and commitment to resilience. Our leaders are prepared to share this knowledge with the full care team in the coming months.

Data plays an integral role in setting and managing our strategic priorities and informing quality improvement. This year, I am pleased to report that we achieved or exceeded 16 out of 18 metrics on our strategic plan. This performance is impressive and while the numbers are important, it’s a testament to our people. Care team contributions are reflected throughout this report, and I am inspired daily by their compassion and commitment to working together so our communities are the healthiest in America. 

With gratitude,

Kelly Barton, MPH, FACHE
President
MaineHealth Behavioral Health

Leadership

Senior Leadership

Kelly Barton, MPH, FACHE
President, MaineHealth Behavioral Health

Nadine Grosso
Director of Communications and Public Affairs

Maria Hadjiyane, PhD, LPC, CSAC, FACHE
Chief Operating Officer

Christopher Jones
Regional Chief Information Officer

Ryan Lefebvre
Director, Strategy Deployment & Performance Improvement

Norman Ng, MA, CPHQ, LCADC
VP of Quality and Safety

Rick Olsen
Chief Financial Officer

Colby Parent
Director of Human Resources

Jason Rosenberg
Chief Nursing Officer

Cornell Stinson
Director of Philanthropy

Board of Trustees

Karen Simone, PharmD, DABAT, FAACT – Chair
Norton Lamb – Co-Chair
James Georgitis, MD, FACS – Secretary
Sean Burke
Scott Draeger
Jane E. Eberle
Laurence Gross
Nancy Hasenfus
Tracy Hawkins
Trampas Hutches
Gwendolyn Mahon
Joel Merry
Kasey Moss
John Lamar Quarles
David Riccio
Lucy Tucker

Ex Officio:

Kelly Barton, MPH/FACHE, MBH President
Kelly Elkins, COO, MaineHealth
Katie Fullam Harris, MaineHealth Chief Government Affairs Officer

MaineHealth Behavioral Health – By the Numbers

*MaineHealth Behavioral Health manages mental health services throughout the MaineHealth system, including MaineHealth Maine Medical Center Portland/Biddeford/Sanford, MaineHealth Mid Coast Hospital, MaineHealth Pen Bay Hospital, and MaineHealth Franklin Hospital.

Financial Statement

*MaineHealth Behavioral Health manages mental health services throughout the MaineHealth system, including MaineHealth Maine Medical Center Portland/Biddeford/Sanford, MaineHealth Mid Coast Hospital, and MaineHealth Franklin Hospital.